Frequently Asked Questions

Q - What is the best way to contact you? A - We do our best to answer any questions as quickly as possible. The best way to contact us is via our email,

Q - When will my order be shipped? A - Your order will be shipped within 1 to 3 business days.

Q - How long will it take for my order to arrive? A - For the free standard shipping, your package should arrive within 14 to 25 business days. Please note that we have no control over unexpected delays at your country's customs or post office.

Q - It's been over 25 days and I still haven't received my order. Where's my package? A - If your order was not a pre-order, there is a chance your package is delayed by your country's customs or local post office. In this case, please contact us so we can find a solution.

Q - I need my order ASAP. Which shipping option should I choose? A - If you have time limitations, we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.

Q - How do I know what size to order? A - We provide a detailed size chart on each product page. Please refer to the chart to find your perfect fit. If you’re between sizes or need further assistance, feel free to contact us.

Q - Can I exchange an item for a different size? A - Yes, we offer exchanges for different sizes. Please contact us within 7 days of receiving your order to initiate the exchange process. Items must be in their original condition, unworn, and with all tags attached.

Q - What is your return policy? A - You can return any unused item within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy page for detailed instructions and conditions.

Q - How do I care for my clothing? A - Each item has specific care instructions on the label. Generally, we recommend washing your clothing in cold water and air drying to maintain the quality and longevity of the fabric.

Q - Do you offer international shipping? A - Yes, we ship to most countries worldwide. Please check our Shipping Policy page for more details on shipping times and costs.

Q - What should I do if I receive a damaged or incorrect item? A - If you receive a damaged or incorrect item, please contact us immediately at with your order number and a photo of the item. We will resolve the issue as quickly as possible.